Terms of Use – Dagnedoner

These Terms of Use (“Terms”) govern your access to and use of Dagnedoner (the “Website”), including all content, features, and services offered on or through the Website (e.g., browsing bag collections like work bags/handbags/travel bags, creating a user account, using the “Bag Finder Tool,” placing orders, or accessing customer support). By accessing or using the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Terms of Purchase, and Refund Policy (all available on the Website). Given the practical nature of bag shopping—where functionality, size, and material details matter deeply—we ask you to review these Terms carefully to ensure alignment with your use of the platform.

1. Eligibility

To use the Website, you must meet the following requirements:

Be at least 13 years of age. If you are between 13 and 17 years old, you must obtain the consent of a parent or legal guardian to use the Website, and your parent/guardian must agree to these Terms on your behalf.
Have the legal capacity to enter into a binding contract (or have a parent/guardian act on your behalf if you lack such capacity)—critical for purchases of bags, especially high-value items like custom travel bags or leather handbags.
Comply with all applicable local, state, federal, and international laws, regulations, and these Terms—including laws related to online transactions, consumer protection, and the import/export of bag products (if purchasing internationally).
Not be prohibited from accessing the Website by any court order, legal restriction, or prior violation of our policies (e.g., past fraudulent activity related to bag purchases, unauthorized use of the Bag Finder Tool).

If you use the Website on behalf of a business, organization, or other entity (e.g., a boutique purchasing wholesale bags, a corporate client ordering branded work bags), you represent that you have the authority to bind that entity to these Terms, and “you” shall refer to both you and the entity.

2. User Accounts

2.1 Account Creation & Maintenance

To access certain features of the Website (e.g., saving bag preferences, storing shipping addresses for faster checkout, tracking past orders of laptop bags or gym bags, or creating a wishlist of travel bags), you may create a user account. When creating an account, you must provide accurate, complete, and up-to-date information—including your full name, valid email address, and a secure password. For business accounts, you must also provide valid business registration details and contact information.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. This includes preventing unauthorized access by third parties (e.g., not sharing your password with others, logging out after using public devices to browse bag collections or save custom bag specifications).
If you suspect any unauthorized access to or use of your account (e.g., unknown orders for bags, changes to your saved shipping address, or modifications to your preferred bag styles), you must notify Dagnedoner immediately at [email protected]. We will assist you in securing your account (e.g., resetting your password, canceling unauthorized orders, freezing access to saved payment methods) as soon as possible.
We reserve the right to suspend or terminate your account at our discretion if:
You provide false, incomplete, or outdated information (e.g., a fake email address, incorrect billing details for a leather handbag, or misleading business credentials).
You violate these Terms, our Privacy Policy, or any other applicable policy (e.g., misusing coupons for discounted bags, sharing account access to exploit promotions, or uploading inappropriate content to the Website).
Your account is inactive for a continuous period of 12 months (we will notify you via email at least 30 days before termination to allow you to reactivate it, including preserving any saved bag preferences or wishlist items).

2.2 Account Responsibilities

You may not share your account credentials with any third party or allow others to use your account (e.g., letting a friend use your account to purchase a limited-edition travel bag at a promotional price, or sharing access to the Bag Finder Tool with unauthorized users).
You agree to use your account only for legitimate purposes related to bag shopping and engagement—including:
Browsing, researching, and purchasing bags (e.g., work totes, padded laptop bags, waterproof travel bags, gym duffels).
Using the Bag Finder Tool to input needs (e.g., “fits 15-inch laptop,” “waterproof,” “has shoe compartment”) and receive personalized bag recommendations.
Contacting customer support for assistance with product questions (e.g., “What material is this gym bag made of?”), order issues (e.g., a delayed delivery of a corporate work bag order), or post-purchase care (e.g., “How do I clean this vegan leather handbag?”).
You may not use your account for fraudulent, illegal, or unauthorized activities—such as:
Placing orders with stolen payment methods, fake billing addresses, or fraudulent business credentials.
Creating multiple accounts to exploit promotions (e.g., using a single “first-order discount” across multiple accounts for bags).
Accessing or modifying other users’ accounts without permission, or interfering with the Website’s functionality (e.g., manipulating the Bag Finder Tool to generate incorrect recommendations, or disrupting order processing systems).

3. Permitted & Prohibited Uses of the Website

3.1 Permitted Uses

You may use the Website only for the following lawful, non-commercial purposes (unless explicitly authorized for commercial use, e.g., wholesale accounts):

Browsing, searching, and learning about bags—including reading product descriptions (e.g., material composition, weight capacity, care instructions), viewing high-resolution images of pieces (e.g., close-ups of travel bag wheels, interior compartments of work bags), and reviewing user feedback (e.g., “How durable is this laptop bag for daily commutes?”).
Creating and managing a user account to access personalized features (e.g., saving favorite bags like a leather crossbody, tracking the status of an order, or storing gift recipient addresses for holiday bag purchases).
Using interactive tools like the Bag Finder Tool or Style Quiz to explore personalized bag options—including saving results for future reference or sharing them with family/friends for feedback (e.g., “Should I choose the small or medium travel duffel?”).
Placing orders for bags in accordance with our Terms of Purchase—including providing accurate details (e.g., size, color, shipping address) and reviewing order summaries before submission.
Contacting customer support for assistance with product questions, order issues, returns, or care advice (e.g., “Can this gym bag fit a yoga mat?” or “How do I return a bag I bought online?”).
Accessing and using non-commercial content from the Website (e.g., sharing a blog post about “top travel bags for weekend trips” on social media, saving a product image of a laptop bag for personal purchase planning)—provided you do not modify the content and include a link back to the Website.

3.2 Prohibited Uses

You may not use the Website for any of the following activities. We reserve the right to take legal action against you (and suspend/terminate your account) if you violate these restrictions—especially critical for protecting the integrity of our bag content, user data, and platform functionality:

Illegal or Fraudulent Activity: Violating any law or regulation—including but not limited to:
Fraudulently purchasing bags (e.g., using stolen credit cards, claiming false returns for used items, or misrepresenting your identity to obtain custom-engraved bags).
Selling or distributing counterfeit Dagnedoner products (e.g., copying our travel bag designs, using our logo to market fake leather handbags).
Misrepresenting your purpose (e.g., posing as a Dagnedoner representative to obtain user data, material sourcing details, or custom bag templates).
Unauthorized Access or Interference: Attempting to access, modify, or disable any part of the Website—including:
Hacking, scraping, or using automated tools (e.g., bots) to collect product data (e.g., bag pricing, size charts, material specifications) without our prior written permission.
Overloading servers with excessive requests (e.g., repeatedly refreshing a product page during a limited-edition bag launch, or submitting multiple duplicate Bag Finder Tool requests) to disrupt Website functionality.
Interfering with order processing systems (e.g., manipulating checkout to avoid paying for high-value bags, creating fake orders to test inventory).
Misuse of Content: Copying, reproducing, distributing, modifying, or creating derivative works of any content on the Website—including:
Product images (e.g., using a photo of our work bag to promote another brand’s bags, or altering a travel bag image to sell as your own design).
Educational or technical content (e.g., republishing our “bag care guide” or “size measurement tutorial” on another website).
Logos, trademarks, or brand names (e.g., using the “Dagnedoner” name or logo without permission to market bag repair services or unrelated products).

This does not apply to non-commercial, personal use as permitted in Section 3.1.

Harmful or Inappropriate Content: Posting, transmitting, or sharing content that is defamatory, harassing, threatening, obscene, discriminatory, or harmful—including:
False reviews of bags (e.g., lying about a laptop bag having a defective strap to harm our brand, or misleading other customers about the capacity of a travel bag).
Hate speech related to bag preferences, user demographics, or lifestyle needs (e.g., mocking users for choosing budget-friendly bags, or shaming others for needing large-capacity gym bags).
Malicious software (e.g., viruses, malware) that could damage the Website or users’ devices (e.g., infecting the Bag Finder Tool with a virus to steal user preference data).
Exploitation of Promotions or Tools: Manipulating promotions, discounts, or interactive tools to gain unfair advantages—such as:
Using expired coupons for discounted bags, or combining incompatible promotions (e.g., using a “20% off all handbags” coupon with a “free shipping” offer if explicitly prohibited).
Creating fake accounts to claim the same promotion multiple times (e.g., a “free accessory with bag purchase” offer).
Misusing the Bag Finder Tool to generate incorrect recommendations (e.g., inputting false needs to receive a higher-value bag for free) or to collect data for commercial use.

4. Intellectual Property

All content on the Website—including but not limited to logos, trademarks, product images (of work bags, handbags, travel bags, etc.), custom bag templates, size charts, material guides, blog posts, videos, software, and interactive tools like the Bag Finder Tool—is the intellectual property of Dagnedoner or our licensors. The “Dagnedoner” name and logo are registered trademarks of Dagnedoner, and all other trademarks displayed on the Website (e.g., “Waterproof Certified” badges, “Vegan Leather” labels) are the property of their respective owners.
You are granted a limited, non-exclusive, non-transferable license to access and use the Website’s intellectual property solely for your personal, non-commercial use of the Website (e.g., viewing a travel bag image to decide on a purchase, using the Bag Finder Tool to find your ideal laptop bag). This license does not allow you to:
Sell, rent, sublicense, or distribute any intellectual property from the Website (e.g., reselling our size charts to a competing bag brand, or charging others to access our bag care content).
Use the Website’s intellectual property for commercial purposes (e.g., using Dagnedoner’s product photos to market your own bag store, or using our Bag Finder Tool algorithm to create a competing tool).
Alter, modify, or create derivative works of any intellectual property (e.g., editing a handbag image to make it appear to have different hardware, or changing our logo to use on unauthorized merchandise).
Remove or obscure any copyright, trademark, or other proprietary notices from the Website’s content (e.g., deleting the “Dagnedoner” watermark from product images, or removing copyright notices from blog posts).
Any unauthorized use of the Website’s intellectual property may violate copyright laws, trademark laws, and these Terms—and may result in legal liability (e.g., fines, damages) or account termination. For custom content (e.g., Bag Finder Tool results, personalized bag recommendations), unauthorized use may also result in additional legal action to protect user data and platform integrity.

5. Third-Party Links & Content

The Website may contain links to third-party websites, services, or content—including but not limited to:

Social media platforms (e.g., Instagram, Pinterest) where we share bag styling tips, user photos of Dagnedoner bags (tagged with #MyDagnedoner), or new collection announcements.
Payment processors (e.g., Stripe, PayPal) used to process purchases of bags—especially high-value transactions like custom travel bags or bulk orders.
Third-party resources (e.g., material certification organizations, bag care blogs, or shipping carriers’ tracking pages for monitoring deliveries of orders).

These links are provided for your convenience only. Dagnedoner does not endorse, control, or assume responsibility for any third-party content, products, or services. This includes:

The accuracy, legality, or safety of third-party websites (e.g., a blog post with incorrect information about vegan leather care, or a third-party bag repair service with poor reviews).
The privacy practices of third parties (e.g., a social media platform’s data collection policies for users sharing photos of Dagnedoner bags, or a payment processor’s storage of financial information).
Any transactions or interactions you have with third parties (e.g., purchasing bag care products from a linked store, or using a third-party tailor to modify an existing Dagnedoner bag).

You access third-party links at your own risk. We recommend reviewing the terms of use and privacy policies of any third-party website before using it. These Terms do not apply to third-party websites or content.

6. Disclaimer of Warranties

The Website and all content, features, and services offered on or through the Website are provided “as is” and “as available” without any warranties of any kind—either express or implied. To the maximum extent permitted by law, Dagnedoner disclaims all warranties, including but not limited to:

Warranties of Merchantability: The warranty that the Website or bags will meet your expectations (e.g., a travel bag will fit in airline overhead bins, the Bag Finder Tool will provide accurate recommendations). We strive to provide accurate product details and tool functionality, but minor discrepancies may occur (e.g., slight variations in bag dimensions, recommendations that need adjustment for personal needs).
Warranties of Fitness for a Particular Purpose: The warranty that the Website or its features will be suitable for your specific needs (e.g., the Style Quiz will recommend bags that match your commute, the checkout process will work for international bag orders). We recommend testing tools like the Bag Finder Tool with a single purchase before relying on them for multiple orders.
Warranties of Non-Infringement: The warranty that the Website or its content (including custom tools like the Bag Finder Tool) will not infringe on the intellectual property rights of third parties. We take steps to ensure all content is original or properly licensed, but we cannot guarantee protection against claims from third parties.
Warranties of Availability or Error-Free Use: The warranty that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Technical issues (e.g., server downtime during a new bag collection launch, temporary glitches in the Bag Finder Tool) may occur, and we are not liable for any disruption to your use of the Website—though we will work to resolve issues promptly.

Your use of the Website is at your sole risk. If you are dissatisfied with the Website, its content, or any bags purchased through the Website, your sole remedy is to stop using the Website or return the product in accordance with our Refund Policy.

7. Limitation of Liability

To the maximum extent permitted by law, Dagnedoner shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of the Website (or inability to access or use the Website), including but not limited to:

Damages from lost profits or business opportunities (e.g., a wholesale customer losing sales due to delayed access to the Website’s wholesale portal, or a corporate client missing a deadline due to a Bag Finder Tool glitch).
Damages from unauthorized access to or use of your account (e.g., fraudulent orders for high-value bags placed under your name, or unauthorized modifications to your saved bag preferences).
Damages from errors, omissions, or inaccuracies in Website content (e.g., purchasing a “waterproof” travel bag that is not fully waterproof due to a description error, or receiving a bag size that does not match the Bag Finder Tool’s recommendation).
Damages from emotional distress related to bags (e.g., disappointment with a custom handbag that does not meet expectations, or frustration with a delayed delivery of a gift bag).
Damages from viruses, malware, or other harmful components obtained through the Website (e.g., damage to your device from a malicious link, or loss of personal data from a security breach).

Our total liability to you for any claim related to these Terms or the Website shall not exceed the total amount you paid for bags through the Website in the 12 months preceding the claim. This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory—and even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Dagnedoner, its affiliates, employees, officers, directors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable