Privacy Policy – Dagnedoner

At Dagnedoner, we understand that shopping for bags—whether it’s a durable work bag for daily commutes, a stylish handbag for weekends, or a spacious travel bag for trips—involves sharing personal information. We take the trust you place in us seriously, and we’re committed to protecting your privacy by collecting, using, and storing your data responsibly. This Privacy Policy explains what information we gather, how we use it, and how we keep it safe when you visit our website (Dagnedoner.com), purchase our bags, or interact with our customer service team. By using our services, you agree to the practices outlined here.

1. Information We Collect

We only gather personal information that’s necessary to enhance your bag-shopping experience—whether it’s helping you find the right laptop bag size, processing your order for a gym bag, or tailoring recommendations for a travel bag. This information falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that can’t be linked to you).

1.1 Personal Information

We collect this information when you voluntarily share it, such as during account creation, checkout, or bag-related consultations. Examples include:

  • Contact Details: Full name, email address (for order updates, bag care tips, or communication via [email protected]), phone number (optional, for delivery alerts or urgent questions about a custom-engraved handbag), and shipping/billing addresses (to ensure your bag—whether a canvas work tote or a waterproof gym duffel—arrives safely and on time).
  • Account Information: If you create a user account, we collect your username, encrypted password, and preferences (e.g., saved bag styles like “15-inch laptop bags,” favorite materials such as vegan leather, or wishlist items like a limited-edition rolling travel bag). These details streamline future purchases and personalize your website experience.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment methods. Critical Note: We never store full payment details—this data is securely processed by third-party providers (e.g., Stripe, PayPal) that comply with global security standards (PCI DSS), ensuring your financial information is protected from unauthorized access.
  • Bag-Related Preferences: Information you share about your needs (e.g., “needs to fit a yoga mat and water bottle,” “prefers anti-theft features for travel,” “requires a padded strap for heavy laptops”)—whether through account settings, the “Bag Finder” tool, or chats with our team (e.g., “I need a bag that works for both office and weekend trips”). This also includes your order history (e.g., frequent purchases of waterproof bags) to refine product recommendations.
  • Communication Records: Logs of emails, live chats, or phone calls with our team (e.g., inquiries about cleaning a leather handbag, feedback on a travel bag’s wheel durability, or requests for replacing a broken strap). These records help us resolve issues effectively and improve our service.

1.2 Non-Personal Information

This data is collected automatically when you browse our website, helping us optimize functionality and understand how users interact with our bag offerings. It cannot be linked to your identity. Examples include:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and navigation details (e.g., pages visited—such as the “anti-theft travel bags” category, time spent on a gym bag product page, or clicks on size comparison charts).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved cart items like a laptop bag, or filtered search results for “leather handbags under $100”). You can disable cookies in your browser settings, but this may limit features like saving your bag preferences or accessing personalized recommendations.
  • Aggregated Data: Anonymous, grouped information such as “65% of users browse work bags before laptop bags” or “most customers looking for gym bags prioritize separate shoe compartments”—used to improve product offerings (e.g., expanding our padded laptop bag line), website design (e.g., highlighting popular travel bags on the homepage), and marketing (e.g., creating guides for “commuter-friendly work bags”).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your bag-shopping needs—never for unrelated goals. Key uses include:

  • Fulfilling Orders: To process your purchases, arrange delivery (e.g., using your shipping address to send a custom-engraved handbag), send order confirmations and tracking updates (critical for time-sensitive items like a work bag for a new job), and handle returns/exchanges (e.g., verifying your order number to refund an ill-fitting gym bag).
  • Personalizing Your Experience: To recommend bags that match your needs, style, or past purchases (e.g., “You loved our waterproof travel bag—try this compact carry-on with the same anti-theft features” or “Based on your laptop size, here are our 15-inch padded laptop bags”), customize the “Bag Finder” tool to your preferences, and show relevant content (e.g., blog posts about “how to extend the life of your canvas bag”).
  • Providing Support & Consultations: To assist with your inquiries (e.g., using your bag preferences to suggest a spacious travel duffel, sharing maintenance tips for a vegan leather handbag) and resolve issues (e.g., troubleshooting a delayed order for a limited-edition bag). If you opt in, we may also use your preferences to offer free virtual bag consultations (e.g., helping you build a travel bag setup for a 2-week trip).
  • Marketing Communications (With Your Consent): To send updates about new bag collections (e.g., “New minimalist work bags now available”), exclusive promotions (e.g., “20% off all gym bags this weekend”), or care tips (e.g., “3 ways to clean stains from your canvas bag”)—only if you explicitly opt in to marketing emails. You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting [email protected].
  • Improving Our Services: To analyze user behavior (using non-personal or aggregated data) and enhance our website (e.g., simplifying the checkout process for mobile shoppers), product selection (e.g., adding more plus-size laptop compartments based on customer requests), and customer service (e.g., training our team to better assist with travel bag functionality questions).
  • Compliance with Laws: To meet legal requirements such as processing tax documents, verifying age (if applicable for certain products), or responding to valid government requests (e.g., court orders).

3. How We Store & Protect Your Information

We take the security of your personal information as seriously as we take the durability of our bags. We use industry-standard measures to prevent unauthorized access, loss, or misuse:

  • Secure Storage: Your data is stored on encrypted servers with restricted access—only authorized Dagnedoner team members (who complete regular data security training) can access it, and only for legitimate tasks (e.g., processing a handbag order or helping with a laptop bag size question).
  • Data Retention: We keep your personal information only as long as needed to fulfill the purposes outlined in this policy (e.g., retaining order history for warranty claims on a broken travel bag zipper) or as required by law. After this period, we securely delete or anonymize your data (e.g., removing your name from order records while keeping aggregated bag preference data).
  • Payment Security: As noted earlier, we do not store full payment details. All transactions are processed through PCI DSS-compliant providers, which use advanced encryption to protect your financial information—so you can shop for bags with confidence.
  • Security Updates: We regularly update our website and systems to address vulnerabilities (e.g., patching software, updating firewalls) and guard against cyber threats like malware or phishing—ensuring your data stays safe, even when you browse from public devices (e.g., airport Wi-Fi while researching travel bags).

4. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share data with trusted partners who help us deliver our services, and these partners are contractually required to protect your information and use it only as instructed by Dagnedoner. Examples include:

  • Payment Processors: Stripe, PayPal, or other providers that process your payment—they receive only the information needed to complete the transaction (e.g., payment amount, billing address).
  • Shipping Carriers: USPS, UPS, or FedEx that deliver your bag—they receive your shipping address and contact details (if needed for delivery alerts, like notifying you when your gym bag arrives).
  • Customer Service & Consultation Tools: Platforms (e.g., Zendesk) that help us manage support tickets or virtual bag consultations—they access your name, email, and order details only to assist with your needs (e.g., helping you track a missing work bag).
  • Analytics Providers: Tools like Google Analytics that help us analyze website traffic—they use non-personal or aggregated data (e.g., page views, device type) and never access your personal information (e.g., name, email).
  • Legal Authorities: We may disclose your information if required by law (e.g., court order, investigation into fraud) or to protect our rights (e.g., preventing unauthorized purchases of bags with stolen payment methods).

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise these rights. To act on any of the following, contact us at [email protected]:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., order history, saved bag preferences, consultation notes). We will provide this within 30 days of your request.
  • Correct Inaccuracies: Update outdated or incorrect information (e.g., a new shipping address, revised laptop size preference) through your user account or by contacting our team.
  • Delete Your Data: Ask to delete your personal information (e.g., close your account, remove your order history). We will fulfill this request unless we are legally required to retain certain data (e.g., tax records for a past bag purchase).
  • Opt Out of Marketing: Unsubscribe from marketing emails at any time—this will not affect essential communications (e.g., order confirmations, shipping updates).
  • Withdraw Consent: If you previously agreed to a specific use of your information (e.g., sharing your bag preferences for virtual consultations), you can withdraw consent. We will stop using your data for that purpose immediately.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete it immediately. If you believe your child has shared information with us, please contact [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology—just like we update our bag collections to match evolving needs (e.g., adding more sustainable materials or anti-theft features). When we make changes:

  • We will post the updated policy on Dagnedoner.com with a new “Last Updated” date at the top.
  • We will notify registered users via email if the changes are material (e.g., new ways we collect bag preference data, updates to data sharing practices).

We recommend reviewing this policy periodically—especially before purchasing a new bag or updating your account preferences—to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information (e.g., accessing your data, updating your bag preferences, reporting a privacy issue), please contact us at:

We will respond to your inquiry within 24–48 business hours and work to resolve your issue—so you can focus on what matters most: finding a bag that fits your life, style, and needs.