Shipping Policy – Dagnedoner

At Dagnedoner, we know your bags—whether it’s a structured laptop bag with delicate hardware, a soft leather handbag, or a durable travel bag—need careful handling to arrive in perfect condition. We’ve designed our shipping process to protect the shape, fabric, and functionality of every piece, from our warehouse to your hands. This policy outlines our shipping coverage, processing timelines, delivery methods, costs, and special considerations for bag products, so you know exactly what to expect when your order ships.

1. Shipping Coverage

We currently offer shipping to the following regions, with tailored handling for different bag types (e.g., structured laptop bags, padded travel bags):

Domestic Shipping: All 50 states in the U.S., including Alaska, Hawaii, Puerto Rico, and U.S. territories like Guam. We also deliver to APO/FPO addresses for military customers—note that delivery to these locations may have extended timelines (2-3 weeks) due to military logistics, and we’ll add extra protective packaging (e.g., shock-absorbent padding for laptop bags) to safeguard your items against rough handling.
International Shipping: Canada, United Kingdom, Australia, most countries in the European Union (Germany, France, Italy, Spain, etc.), Japan, New Zealand, and Singapore. International shipping for bags may be subject to local customs duties, taxes, or import fees—these charges are the responsibility of the recipient and are not included in your order total or shipping cost. Additionally, some countries have restrictions on materials (e.g., animal-based leathers) or bag sizes (e.g., carry-on limits for travel bags); we’ll notify you if your order includes a restricted item before processing, and help you complete any required customs documentation (e.g., material composition certificates).

2. Order Processing Time

Before your bags ship, we take extra steps to prepare and inspect each piece—ensuring they arrive without scratches, dents, or functional issues:

Standard Processing (Ready-to-Ship Items): Most everyday bags (e.g., canvas work totes, basic laptop sleeves, small handbags) are processed within 1-3 business days (Monday to Friday, excluding weekends and U.S. public holidays). Processing includes:
Final quality checks (verifying zipper functionality, checking for loose threads on straps, ensuring hardware like buckles or snaps works smoothly, confirming fabric color matches the website).
Specialized packaging: Structured bags (e.g., laptop bags, hard-shell travel cases) are packed with cardboard inserts to maintain shape; leather handbags are wrapped in acid-free tissue paper to prevent scuffing; and all bags are placed in reinforced boxes with soft filler (e.g., foam peanuts, bubble wrap) to avoid shifting during transit—critical for protecting delicate hardware like zippers or metal logos.
Extended Processing (Specialty Items): For specialty bags—including padded travel bags with multiple compartments, custom-engraved handbags, or large gym bags with detachable components—processing time extends to 3-5 business days. This accounts for extra inspection (e.g., testing the sturdiness of travel bag wheels, verifying engraving accuracy, checking compartment zippers) and custom packaging (e.g., using rigid boxes for engraved bags to prevent smudging, adding extra padding for gym bag shoe compartments). We’ll send you a confirmation email once your order is ready to ship.
Peak Period Processing: During high-demand seasons (e.g., back-to-school for laptop bags, holiday shopping for handbags, travel seasons for luggage), processing time may extend by 2-3 business days for standard items and 3-4 business days for specialty pieces. We’ll notify you via email if your order is affected by delays, including a new estimated shipping date.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers that specialize in protecting soft goods and structured items—ensuring your bags arrive on time, undamaged, and ready to use. You can select your preferred shipping method at checkout, with options tailored to the urgency and type of your order.

3.1 Domestic Shipping (U.S.)

We offer three shipping methods for U.S. orders, each with features designed to protect bag integrity:

Standard Shipping: Delivered via USPS Ground or UPS Ground, this method typically takes 3-7 business days for delivery to most U.S. locations. It includes basic tracking, delivery confirmation, and protection against moisture (via water-resistant inner packaging)—ideal for canvas or nylon bags that could be damaged by rain. This is a cost-effective option for everyday items like work totes or laptop sleeves.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2nd Day Air, this method reduces delivery time to 2-3 business days. It includes detailed real-time tracking, signature confirmation (required for delivery), and upgraded packaging (e.g., padded garment bags for leather handbags, rigid containers for structured laptop bags) to minimize scratches or dents. Ideal for time-sensitive needs—like a travel bag for an upcoming trip or a work bag for a new job.
Overnight Shipping: Delivered via USPS Priority Mail Express or UPS Next Day Air, this method ensures next-business-day delivery for orders placed before 12 PM ET (Monday to Friday). Overnight shipping includes 24/7 tracking, mandatory signature confirmation (to prevent theft), and premium packaging (e.g., climate-controlled inner bags for leather bags in extreme weather, shock-absorbent foam for travel bag wheels). This is recommended for high-value items like custom handbags or urgent orders—we’ll prioritize processing to get your item shipped the same day (if ordered before the cutoff).

3.2 International Shipping

For international orders, we offer two shipping methods with customs support and bag-specific protection:

Standard International Shipping: Delivered via USPS International Priority or DHL Economy, this method generally takes 7-14 business days to reach most destinations. It includes basic tracking (tracking may be limited once the package leaves the U.S.), customs clearance assistance (we’ll provide material composition and value documentation to avoid hold-ups), and moisture-resistant packaging (critical for long transit times). This is suitable for everyday items like nylon gym bags or basic laptop sleeves.
Express International Shipping: Delivered via DHL Express or FedEx International Priority, this method speeds up delivery to 3-5 business days for most countries. It includes door-to-door delivery, detailed customs clearance support (our team will resolve any holds related to bag materials), real-time tracking, signature confirmation, and specialized packaging (e.g., pre-wrapped leather bags to prevent scuffing, reinforced boxes for travel bags with wheels). This is the best choice for specialty items—like leather handbags or structured laptop bags—minimizing transit time reduces the risk of damage from prolonged handling.

4. Shipping Costs

Shipping costs are calculated at checkout based on three factors: your shipping location, the weight/volume of your order (e.g., a single laptop sleeve vs. a bulk order of 3 travel bags), and the shipping method you select. Below are our standard cost guidelines (subject to change based on carrier rates, fuel surcharges, or package size):

4.1 Domestic Shipping (U.S.)

Standard Shipping: Costs range from $6.99 to $14.99. Small orders (1-2 lightweight items, e.g., laptop sleeves, small handbags) start at $6.99; medium orders (3-4 items, e.g., a work tote + laptop bag + small crossbody) range from $8.99 to $11.99; and large orders (5+ items or bulk purchases of travel bags) cost $12.99 to $14.99—reflecting the larger box size and extra padding needed to protect multiple structured items.
Expedited Shipping: Costs range from $15.99 to $26.99. Small orders start at $15.99; medium orders range from $18.99 to $21.99; and large orders (or bulky items like rolling travel bags) cost $23.99 to $26.99—due to faster transit and upgraded packaging for scratch prevention.
Overnight Shipping: Costs range from $31.99 to $47.99. Small orders start at $31.99; medium orders range from $36.99 to $41.99; and large orders (or high-value items like custom leather handbags) cost $44.99 to $47.99—reflecting the premium for next-day delivery and specialized climate/impact protection.

4.2 International Shipping

Standard International Shipping: Costs range from $21.99 to $37.99. Shipping to nearby countries (e.g., Canada) starts at $21.99 for small orders; shipping to distant countries (e.g., Australia, Japan) ranges from $26.99 to $31.99 for medium orders; and large orders cost $34.99 to $37.99—due to international weight limits and customs documentation requirements for bag materials.
Express International Shipping: Costs range from $52.99 to $79.99. Shipping to nearby countries starts at $52.99 for small orders; shipping to distant countries ranges from $62.99 to $72.99 for medium orders; and large orders (or specialty items like padded travel bags) cost $75.99 to $79.99—reflecting expedited transit, customs support, and premium packaging for delicate components like zippers or wheels.

You can view the exact shipping cost for your order before completing checkout: add your desired bags to the cart, enter your shipping address, and select a shipping method—the total shipping cost (including packaging fees) will be displayed in the order summary.

5. Order Tracking & Protection

We prioritize transparency and bag safety for every shipment, so you can monitor your order’s journey and rest easy knowing your items are protected:

Tracking Information: Once your order ships, we’ll send a shipping confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (USPS, UPS, DHL, etc.). You can use this link to:
Check real-time status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
View the estimated delivery date (updated by the carrier based on transit progress—critical for planning when you’ll need your travel bag or work tote).
Track the package’s location (for express or international orders, this includes city-level updates to help you anticipate delivery).
Bag-Specific Protection: All shipments include features tailored to bag products:
Shape retention: Structured bags (laptop cases, hard-shell travel bags) are packed with cardboard or foam inserts to prevent collapsing during transit.
Hardware safety: Zippers, buckles, and metal logos are wrapped in tissue paper to avoid scratches or snags on fabric.
Moisture resistance: Inner packaging includes water-resistant layers to protect against rain or humidity—especially important for leather or suede bags that could stain.
Signature Confirmation: For expedited, overnight, or international express orders (and all orders over $150), signature confirmation is mandatory. This ensures your bags are delivered directly to you (or an authorized recipient) and prevents theft—especially important for high-value items like leather handbags or custom travel bags.

6. Missing or Lost Packages

We take full responsibility for ensuring your bags reach you safely. If your package is marked as “Delivered” but you haven’t received it, or if it’s declared lost by the carrier, here’s how we’ll help:

Marked as Delivered but Not Received:

First, check with neighbors, building managers, or mailrooms—carriers often leave packages with these parties if you’re not home, especially for larger boxes (e.g., a rolling travel bag in a rigid container).
Wait 24 hours—occasionally, carriers mark packages as “Delivered” a day early, and they may arrive the next business day.
If you still haven’t received the package after 24 hours, contact us at [email protected] with your order number and tracking number. We’ll file a delivery investigation with the carrier and provide you with updates every 2-3 days. If the carrier confirms the package is missing, we’ll either send a replacement (with expedited shipping at no extra cost) or issue a full refund—whichever you prefer.

Lost by the Carrier: If the carrier declares your package lost (usually after 7 business days for domestic orders, or 14 days for international orders), we’ll resolve the issue within 48 hours. For standard items (e.g., laptop sleeves, canvas totes), we’ll ship a replacement immediately; for specialty items (e.g., custom-engraved handbags, padded travel bags), we’ll coordinate with our production team to expedite a new piece (matching the original style/size) and send it via express shipping. If you prefer a refund instead, we’ll process it within 1-3 business days.

7. Address Changes & Cancellations

If you need to change your shipping address or cancel your order after it’s been placed, please act quickly—we process orders fast to get your bags to you in time for your needs:

Address Changes: Contact us at [email protected] within 12 business hours of placing your order. We can only update the address if your order hasn’t left our warehouse yet. If the order has already shipped, we cannot change the address—you’ll need to contact the carrier directly to request a redirect (note: carriers may charge a fee for this service, and we are not responsible for packages delivered to the original address).
Cancellations: To cancel an order, email us at [email protected] with your order number and a clear request to cancel. We can only cancel orders that haven’t been processed or shipped:
For standard, ready-to-ship items: Cancel within 24 hours of placement.
For specialty items (custom-engraved bags, padded travel bags): Cancel within 48 hours of placement (before production or custom packaging starts). If production has already begun (e.g., engraving a handbag or assembling a travel bag’s wheels), we’ll deduct a 25% cancellation fee (to cover material and labor costs) before issuing a refund.

8. Special Considerations for Bags

Bags have unique shipping needs—from protecting delicate hardware to maintaining structural shape—and we’ve added these special measures to ensure your items arrive in perfect condition:

Seasonal Protection: For temperature-sensitive materials (e.g., leather in extreme heat or cold, nylon that can stiffen in freezing weather), we use climate-controlled packaging to prevent damage (e.g., leather cracking, fabric stiffening). During extreme weather (heatwaves, blizzards), we may delay shipping by 1-2 days to protect delicate bags—we’ll notify you of this delay and provide a new estimated shipping date.
Embellished & Custom Bags: Bags with engravings, studs, or embroidery are packed in individual soft pouches (before being boxed) to prevent smudging, snagging, or damage to decorative elements. We also add “Fragile” labels to the outer box to alert carriers to handle these items with extra care.
Gift Packaging: If your order is a gift, we’ll include a handwritten note (with your message) and wrap each bag in tissue paper—no extra charge. Just select “This is a gift” at checkout and enter your message; we’ll omit the invoice and include a gift receipt instead. For leather bags, we’ll also include a care card with tips to keep the material in great shape.

9. Contact Us for Shipping Help

If you have questions about shipping—such as tracking a custom handbag, inquiring about protection for a laptop bag’s hardware, or resolving a delivery issue—please contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and provide personalized assistance, whether it’s helping you change a shipping address, file a claim for a lost travel bag, or coordinate delivery for a time-sensitive order.

Thank you for choosing Dagnedoner—we’re honored to craft bags that fit your life, and we’ll do everything to ensure they arrive safely, beautifully, and ready to use.